Selected results and client experiences
These examples show how I have helped organizations turn complex priorities, fragmented workflows, and delivery risk into clearer plans, stronger operating structure, and measurable execution.
Founder-led Engagement
Building execution visibility across fragmented operations
ORGANIZATION: Founder-led medical and surgical supply company
ROLE: Senior Program and Operations Management Consultant
Nonprofit Engagement
Turning competing priorities into an actionable operating plan
ORGANIZATION: A nonprofit supporting families with autistic and neurodivergent children
ROLE: Management Consultant
THE SITUATION: Important work spanned sourcing, inventory, fulfillment, financial reporting, customer operations, external warehouses, and a custom technology platform. Priorities, ownership, dependencies, and decisions were distributed across Slack, meetings, separate boards, vendors, contractors, and individual knowledge.
WHAT I ESTABLISHED
Centralized project and portfolio visibility
Structured intake and prioritization
Clearer ownership and decision paths
Production-support workflow for issues and enhancements
Requirements coordination with the development partner
Vendor transition and continuity planning
THE RESULT: A more coherent operating view across fragmented work, with clearer priorities, ownership, dependencies, unresolved decisions, and next actions - plus reusable structures for portfolio management, production support, reporting, vendor transitions, and continuity.
ENTERPRISE EXPERIENCE
Scaling digital health delivery while reducing manual clinical work
Within Ochsner Health's Digital Medicine organization, complex initiatives required coordination across clinical, operational, technical, and leadership stakeholders.
Led an Epic-integrated digital e-Visit workflow
Delivered an automated lab workflow eliminating approximately 17,000 manual tasks
Implemented an AI-enabled health agent reducing 200-300 manual outreach tasks per day
Established incident triage and release governance
RESULT: Reduced manual effort and strengthened delivery governance across high-impact digital health initiatives.
CLIENT PERSPECTIVE
Structure to competing priorities
“Erika brought structure to competing priorities and created a clearer system for visibility and follow-through. Her practical approach helped important work move forward without adding unnecessary tools or complexity.”
Andrew K.
ENTERPRISE EXPERIENCE
Creating portfolio visibility for better prioritization decisions.
At Atlassian, high-visibility work across multiple stakeholders required clearer insight into priorities, health, dependencies, risks, and tradeoffs.
Established portfolio-level visibility and health indicators
Improved intake, prioritization, planning, and follow-through
Partnered with product, engineering, and senior leaders on scope and sequencing
Connected delivery status to timing, capacity, risk, and tradeoffs
RESULT: Leaders gained a clearer basis for prioritization and execution decisions across competing initiatives.
THE SITUATION: NeuroKIND’s founder was building a nonprofit supporting families with autistic and neurodivergent children while working full-time and raising a young family. Ideas, inquiries, potential partnerships, communications, and operational needs were competing for limited time and attention.
WHAT I ESTABLISHED
Created one place to capture ideas, requests, and follow-ups
Separated immediate priorities from longer-term opportunities
Organized competing work by category, importance, and next action
Translated ideas into concrete steps, ownership, and follow-through
Established a repeatable review process so important work was not lost as new needs emerged
THE RESULT: NeuroKIND gained a clearer way to evaluate competing priorities, move the most important work forward, and maintain follow-through for families and potential partners without adding an overly complicated system.
CLIENT PERSPECTIVE
Keeping time-sensitive projects on track
“Erika created visibility across multiple active renovation projects and coordinated schedules, contractors, deliveries, and follow-through. Her ability to manage interdependent work helped maintain momentum and keep time-sensitive projects on track.”
Mehdi